Kempston Dental Practice

Late Cancellation & Missed Appointment Policy

It is the aim of this practice to provide quality dental care to our patients and to use clinical time effectively. Our policy ensures that dental appointments are not wasted and time is spent to help our patients throughout the day. A missed appointment means that our dentist us unable to see other patients for their dental care.

By registering at the practice as a private patient, you are agreeing to follow the policy below:

48 Hours Notice Cancellation

If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with at least 48 hours’ notice. This allows us to schedule in a patient who may be in urgent need of our care. Cancellations should be made by telephone or by leaving a message if the practice is closed. You can also email us on [email protected]

Less than 48 hours notice/Missed appointment

Failure to provide us with 48 hours notice may result in a late cancellation fee. The fee is based on the length of the appointment. It is understandable that sometimes cancellations cannot be helped due to illness or emergency and we will take all valid circumstances into account.

Any appeals about missed or cancelled appointments will be looked at by the Dentist/Practice owner.

The fee must be cleared before further appointments can be made.